Frequently Asked Questions

HOW DO I CHOOSE A CRYSTAL?
In short, trust your intution. It simply doesn’t matter if you choose the crystal or the crystal chooses you. When you resonate with a crystal, you will feel it, it’s like finding a long lost friend you never knew you had.
We recommend having a look at our blog post HOW TO CHOOSE A CRYSTAL.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 
Our processing and packing time is 1-3 days, we try our best to get your order out as quick as we can. 
We ship all our orders through Australia Post. Once your order is shipped you will receive a shipping confirmation email with your tracking number so you can track it all the way to your door. 
PLEASE NOTE: Australia Post is currently experiencing delays due to COVID and the busy holiday season. 

 

HOW DO I CLEANSE MY CRYSTALS?
Most crystals absorb and store negative energy, this is why cleansing them is so important. Cleansing your crystals regularly removes the negative energy they have adsorbed and allows them to function at their highest possible vibration.
You can cleanse your crystals many different ways, let your intuition guide you.
Check out our blog post CRYSTAL CLEANSING MADE SIMPLE

 

WHERE DO YOU SOURCE YOUR CRYSTALS?

The crystals we sell are sourced from a small handful of suppliers from all over the world. At this time we can not physically visit the locations of where each crystal comes from which means we spend a lot of our time on face-time. We do everything we possibly can to ensure that our crystals are ethically and responsibly sourced.

WHY DO YOU NOT HAVE PRINTED INFORMATION CARDS FOR EACH CRYSTAL? 
We believe in reducing our environmental footprint  and considering the amount of crystals we have that would be a lot of waste. 
We do included meaning cards with our crystals kits where we print multiple meanings on the same card, it seems a bit less wasteful. 
There are a couple way you can learn about the properties or meaning of you crystals. We have each meaning on the product listing that you purchased it from or you can check out our CRYSTAL DICTIONARY

WHERE ARE YOU LOCATED + CAN I SHOP IN STORE?
Currently an online business and do not offer in store shopping. We are family owned and operated, located near Brisbane, Australia. 

 

WHERE DO YOU SHIP TO?
We currently ship in Australia and overseas to Canada and the United States.

 

DO YOU OFFER WHOLESALE? 
Yes, we have wholesale options.
For more information please visit our STOCKISTS page.